Last update on 10 June 2020
Airport Transfers Express is a trading name of Five S Travel Company and acts as an agent on behalf of transfer providers around Egypt.
Please make sure you read the terms and conditions carefully as they apply to all bookings made with Airport Transfers Express and will apply to each individual member of your party.
When you book transfers through one of our websites, your booking will be confirmed within 15 minutes and it's at this time a binding contract comes into existence, an email confirmation of your booking will be sent to you once full payment has been taken.
The contract is subject to these booking terms and conditions, all booking conditions will apply to each and every booking made with Airport Transfers Express.
Once the contract is made, it is the transfer providers' responsibility to provide you with what you have booked and it is your responsibility to pay for the service in full before you travel.
We'll send you all the relevant documentation via email and it's important to check carefully all the details of your booking once you receive it. Airport Transfers Express will not be responsible for any information you do not receive as a result of providing us with an invalid e-mail address.
If you want to cancel or amend your booking later, you may have to pay cancellation or amendment fees, which are shown below.
Prices are quoted in the currency you choose. We reserve the right to change prices at any time before you book, but completed bookings are exempt from any price changes.
Payment is required at the time of booking unless agreed otherwise by both parties.
We do change prices from time to time. Prices can go down as well as up and you will be able to determine your up to date price for your chosen transfer prior to confirming your booking
We guarantee that once you have made your booking we will not increase the price of your transfer - this includes any changes to VAT or Government Taxes.
Please note once you have agreed a price and made your booking this is the price you pay. If the price decreases, you are not entitled to the transfer service at the changed rate.
If you would like to amend your transfer details, including your arrival date or time, destination, pick up details, you can easily do this by going to the Customer Support area of the website you used to make the booking.
· Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
· Egypt is our country of domicile.
· Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
· If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
· We accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currencies).
Cancellation and Refund Policy
In the event you wish to cancel your transfer arrangements we require email confirmation from the lead passenger. Charges are based on the total cost of the booking and are as follows:
48 Days prior to Arrival no Cancellation Fee
More than 24 hours prior to your transfer time no cancellation fee
Less than 24 hours prior to your transfer time 100%
once you have agreed a price and made your booking this is the price you pay. If for any reason the price decreases, you are not entitled to the transfer service at the changed rate.
Please note Refunds will be done only through the Original Mode of Payment.
As Airport Transfers Express acts as a booking agent we have no liability for any of the transfer arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence.
We do inspect our provider’s vehicles and ensure they are of a high standard as well as being fully insured as required under Egyptian law. However, whilst every care is always taken, you and your property are carried entirely at your own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
In the very unlikely event that you need to make a claim for damages, injury, illness or death arising from your journey, this claim must be brought against the transfer provider and will be under the jurisdiction of the law of Egypt. In this unusual situation we will do our best to support you as our client.
Please note the transfer provider will always aim to drop and/or collect you as close to your accommodation as possible.
In some instances it may not always be possible for the vehicle to take you onto the premises due to circumstances outside of the transfer provider’s control - this is most likely to be due to roadworks or other temporary measures that restrict access and is not a common occurrence.
Airport Transfers Express and the transfer provider cannot accept responsibility for transfer services not received as a result of incorrect information provided at the time of booking.
When making your booking please follow the set dates and times as shown on your flight details, this will prevent confusion which may be caused by early morning flights.
It is also your responsibility to have valid travel documents, such as your passport. If we or our transport partner are fined as a result of you holding incorrect documents, we will ask you to pay this amount.
We strongly recommend you have sufficient travel insurance for the length of your stay in Egypt.
Airport Transfers Express and the transfer provider will always endeavor to make sure that your transfer service is provided, even when flights are delayed, or are affected by circumstances outside of your control.
However, please be aware that it is your responsibility to make Airport Transfers Express or the transfer provider aware of any delays as it is not always possible to predict and/ or obtain information with regard to such instances, although we will do our best. As a result neither Airport Transfers Express nor the transfer provider accepts responsibility for missed transfer services due to delayed, postponed, or other problems affecting flights.
In the event a return flight is missed owing to a delay with the transfer service which is out of the transfer provider’s control, neither Airport Transfers Express or the transfer provider will be responsible for any additional costs incurred nor will compensation be due.
We reserve the right to terminate without notice the arrangements of any customer whose behavior, in our opinion, is likely to cause annoyance, distress or danger to other customers or any third party. If you are prevented from traveling because you appear to any person in authority to be unfit to travel, or likely to cause discomfort or disturbance to other passengers, our responsibility for your transfer will cease. Full charges will apply and we will be under no obligation to provide a refund, compensation, or any further assistance.
When you book a transfer service through Airport Transfers Express you accept responsibility for any damage to the transfer vehicle caused by you or a member of your party.
The transfer provider reserves the right to terminate the service booked, or that of any member of your party, due to your or their misconduct, within the transfer provider’s reasonable opinion.
In these circumstances, full cancellation charges will then apply and no refund will be given. Furthermore, the transfer provider shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of the service being terminated.
You agree to indemnify us against any claims (including legal costs) made against us or on behalf of the transfer provider. Finally, you are also liable to make a reimbursement to the transfer provider for any damage caused before you return home.
If you experience problems with your transfer service whilst in Egypt, you must immediately contact Airport Transfers Express or call the transfer provider on the contact number shown on your booking confirmation in order to enable us to have the opportunity to resolve the problem.
In the event that the matter is not rectified sufficiently, you must put your complaint in writing to our Customer Relations Department within 14 days of return of travel. Please note if you submit your complaint later than 14 days of your return, it may not be accepted and the matter will not be investigated.
Once the Customer Relations Department receives your complaint, they will acknowledge it, the matter will be investigated and you will receive a full written response within 28 days. (Please note the 28 days start from the date of the acknowledgment)
If you incur additional expenses and you feel these should be paid by Airport Transfers Express, we will only consider claims when full invoices or receipts for those expenses are produced. Please note the production of these invoices or receipts does not automatically mean we will cover those expenses.